A slower pace. A happier place. Meet Casapetco

Shipping policy

Shipping Policy

Last updated: October 2, 2026

Where we ship and what it costs

We currently ship within the United States. Standard shipping is $4.99 per order. Applicable taxes and the shipping charge are shown at checkout.

Processing and transit

Processing happens before dispatch. Our fulfillment partner describes usual processing as 1–3 business days, but new products and first orders may take longer. Item-specific information shown before purchase takes priority.

Supplier shipping data for our selected accessories has shown historical transit averages around 8 days after dispatch. This is an average, not a guaranteed arrival date, and does not include processing. Carrier conditions and the destination can affect timing.

We share tracking information when it becomes available. Items in the same order may ship separately.

Dispatch delays

If we learn that we cannot dispatch within the estimate given for your order, we will tell you the known revised timing and give you the choice to wait or cancel for a prompt refund of the unshipped merchandise. If we cannot fulfill your order, we will cancel and refund it.

Cancellation or address changes

Use our Contact page as soon as possible and include your order number. We will check whether fulfillment has begun and confirm whether the change is possible. A request is not completed until we confirm it. Your right to cancel an unshipped order where required by law is not limited by these change-request rules.

Missing or damaged deliveries

If tracking appears stalled, a package is missing, or an item arrives damaged, contact us through the Contact page. We will investigate and explain the next step. Confirmed lost or undeliverable orders are eligible for replacement or refund as described in our Return and Refund Policy.

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