Refund policy

Return and Refund Policy

Last updated: October 2, 2026

Change of mind and size selection

We do not offer change-of-mind returns or size exchanges. Check the listed measurements and selected option before ordering. This does not limit your rights for an item that is defective, damaged, incorrectly supplied, or materially different from its description, or any other rights required by law.

Defective, damaged or wrong items

Please contact us through our Contact page within 14 days of delivery with your order number, a description of the issue and a clear photo where possible. This reporting request does not limit rights required by law.

For an accepted claim, we offer a replacement at no extra charge if you choose it and one is available, or a refund for the affected item and applicable tax. If the entire order is affected, we also refund the original standard shipping charge. Accepted defective, damaged or wrong-item claims do not require a physical return under this launch policy. Do not send an item to a supplier or any address without instructions from us.

Lost or undeliverable orders

Contact us if a package is missing or tracking appears stalled. We will investigate with the carrier or fulfillment partner and keep you informed. For a confirmed lost or undeliverable order, we offer a replacement if you choose it and one is available, or a refund. If no items in the order can be delivered, the refund includes the original standard shipping charge and applicable tax.

Cancellations

Request cancellation through the Contact page as soon as possible. We will check the order’s actual fulfillment status and confirm whether cancellation is possible. If confirmed, we refund the canceled items and applicable tax; if the whole order is canceled, we refund the original standard shipping charge as well. Rights to cancel delayed, unshipped merchandise where required by law remain available.

Refund timing

We process approved refunds promptly to the original payment method and confirm when they have been issued. After issuance, Shopify Payments refunds may take up to 10 business days to arrive, depending on your bank. Contact us if your refund has not appeared after that time. We do not require you to accept store credit instead of a refund owed to you.