Frequently Asked Questions

How long does delivery take?

Our Shipping Policy explains processing, transit and tracking. Processing happens before dispatch; historical transit averages are estimates, not guaranteed arrival dates. Item-specific information shown before purchase takes priority.

Will all my items arrive together?

They may ship separately. We share the tracking details available for each shipment.

How do I choose a collar size?

Measure your dog’s neck and compare it with the product’s adjustment range. Allow a comfortable two-finger fit and recheck growing dogs regularly. Never choose by breed alone.

Are your toys indestructible?

No. Supervise play, choose an appropriate size and remove any toy that breaks or develops loose pieces. Enrichment mats are activity accessories, not chew toys.

Can I change or cancel an order?

Contact us as soon as possible. We’ll check whether processing has started and confirm what is possible. A request is not completed until confirmed.

What if something arrives damaged or wrong?

Tell us through our Contact page with the order number and a clear description or photo where possible. We’ll help with a refund or replacement under our Return and Refund Policy.

Do you accept change-of-mind returns?

We do not currently offer change-of-mind returns or size exchanges. Check measurements and your selected option before ordering. This does not limit your rights for defective, damaged, wrong or materially misdescribed items, or rights required by law. Read our Return and Refund Policy for details.